# Privacy Policy – Artifact
**Last updated: February 2025**
**Olivier De Grandpré** (“we,” “us,” “our”) operates the Artifact mobile application (“App”). This Privacy Policy explains what information we collect, how we use it, and your choices. By using the App, you agree to this policy.
---
## 1. Who Is Responsible for Your Data
Olivier De Grandpré is the data controller for the personal data we collect through the App, except where we state that a third party (e.g. Apple, Google, Auth0) is responsible. Their privacy policies apply to data they collect and process.
---
## 2. Information We Collect
### 2.1 Information You Provide
- **Account:** When you sign up or sign in (e.g. with Apple Sign In or email), we receive an identifier (e.g. from Auth0 or Apple) and, if you provide it, your name and email.
- **Profile:** Information you add in the App (e.g. display name, profile picture).
- **Orders and feedback:** Details you submit for human-made artwork orders and revision requests (e.g. feedback text, references).
- **Support:** Information you send when you contact us (e.g. email, message content).
### 2.2 Information Collected Automatically
- **Device and usage:** Device type, operating system, app version, and general usage (e.g. features used, errors) to run and improve the App.
- **In-app purchases:** We receive purchase and receipt data from Apple or Google (e.g. product ID, transaction ID) to validate purchases and grant credits or revisions. We do not receive or store your payment card details.
- **Push notifications:** If you enable notifications, we use a device token to send you notifications; we may associate it with your account.
### 2.3 Information from Third Parties
- **Sign-in providers:** When you use Apple Sign In (or other sign-in methods we support), we receive the information they share (e.g. name, email) according to your choices and their policies.
- **Stores:** Apple and Google provide us with purchase and receipt information for in-app purchases as described above.
---
## 3. How We Use Your Information
We use the information we collect to:
- **Provide the App and Services:** Create and manage your account, process orders, deliver artwork, grant credits and revisions, and support you.
- **Process payments:** Validate in-app purchases with Apple/Google and update your credits or revision count.
- **Communicate:** Send you transactional messages (e.g. order updates) and, if you opt in, marketing or push notifications.
- **Improve and secure:** Analyze usage, fix errors, prevent fraud and abuse, and enforce our Terms of Use.
- **Comply with law:** Meet legal, regulatory, and tax obligations.
We do not sell your personal information to third parties for their marketing.
---
## 4. Sharing Your Information
We may share your information:
- **Service providers:** With companies that help us run the App (e.g. hosting, databases, authentication, analytics). They are required to use your data only to provide services to us and to protect it.
- **Sign-in and stores:** With Apple, Google, Auth0, or other providers you use to sign in or pay; their privacy policies apply.
- **Legal and safety:** When required by law, or to protect our rights, your safety, or the safety of others.
- **Business transfer:** In connection with a merger, sale, or other transfer of our business or assets, subject to the same privacy commitments.
We do not share your personal information with third parties for their own marketing.
---
## 5. Data Retention
- **Account and profile:** We keep your account and profile data while your account is active and for a reasonable period after you delete it (e.g. for support, legal, or backup purposes).
- **Orders and artwork:** We retain order and artwork data as needed for the service, support, and legal/tax requirements.
- **Purchase records:** We retain in-app purchase and transaction records as required for accounting, fraud prevention, and platform rules.
- **Support and communications:** We retain support and other communications as needed for follow-up and our records.
When we no longer need data, we delete or anonymize it in line with our retention practices and applicable law.
---
## 6. Security
We use reasonable technical and organizational measures to protect your personal information (e.g. encryption, access controls, secure hosting). No system is completely secure; we cannot guarantee absolute security.
---
## 7. Your Rights and Choices
Depending on where you live (e.g. Canada, EU, UK, California), you may have rights to:
- **Access:** Request a copy of the personal information we hold about you.
- **Correction:** Request correction of inaccurate or incomplete data.
- **Deletion:** Request deletion of your personal information, subject to legal and operational requirements.
- **Object or restrict:** Object to certain processing or request restriction in some jurisdictions.
- **Portability:** Request a copy of your data in a portable format where required by law.
- **Opt out of marketing:** Unsubscribe from marketing emails or disable push notifications in your device or app settings.
To exercise these rights, contact us at **[email protected]**. We will respond in line with applicable law. You may also have the right to lodge a complaint with a supervisory authority in your country.
**Account deletion:** You may delete your account directly in the App without contacting support. To delete your account open the app, go to Settings → Delete Account, follow the confirmation steps, and your account and associated data will be removed. Deletion may not remove all data immediately where we must retain certain records for legal or operational reasons.
---
## 8. Children’s Privacy
The App is not directed at children under 12 (or under 13 where required by law, e.g. in the United States). We do not knowingly collect personal information from children. If you believe we have collected a child’s information, contact us and we will delete it.
---
## 9. International Transfers
Your information may be stored and processed in Canada, the United States, or other countries where our service providers operate. Laws in those countries may differ from yours. By using the App, you consent to such transfer. Where required by law, we use appropriate safeguards (e.g. contracts, transfer mechanisms) for international transfers.
---
## 10. Third-Party Links and Services
The App may link to third-party sites or services (e.g. support pages, social media). This Privacy Policy does not apply to them. We are not responsible for their privacy practices; please read their privacy policies.
---
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy in the App or on our website and update the “Last updated” date. Continued use of the App after changes means you accept the updated policy. If you do not agree, please stop using the App and contact us about deleting your account.
---
## 12. Contact Us
For questions about this Privacy Policy or our privacy practices:
- **Email:** [email protected]
- **Support:** Use the support URL provided in the App.
We will respond as required by applicable law.
---
*Olivier De Grandpré*